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ASI Support

The Fastest Way to Get the Right Support

Getting help on construction and design projects should not mean chasing down the right contact or waiting through unnecessary back-and-forth.

ASI Support gives architects, contractors, owners, developers, and project teams a faster way to get technical guidance, start quote requests, and connect with the right ASI Product Specialist.

Meet Brian and Aislyn, ASI’s AI-powered customer experience agents built to help you get answers faster, move requests forward, and keep building envelope projects on track.

Meet Brian

Brian is ASI’s AI Technical Agent and the best place to start when you have technical questions related to products, systems, approvals, installation, or project requirements.

Brian can help with:

  • DSA approvals and IR5 guidance
  • HCAI/OSHPD and public works requirements
  • Product selection and system qualification
  • Code compliance and approval considerations
  • Installation guidance and troubleshooting
  • Structural considerations, including deflection and allowable spans
  • Material performance, testing, and system compatibility
  • Early budgetary guidance for project planning

After your conversation, Brian can summarize the details and route them to the appropriate ASI Product Specialist, so your team gets the right follow-up, documentation, and next steps.

Call Brian directly: 858-504-6911
Or call ASI: 858-679-9760 and select Option 2

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Meet Aislyn

Aislyn is ASI’s AI Bid Agent and the best place to start when you are ready to begin a quote or bid request.

Aislyn helps speed up RFQ intake by gathering project details and routing your request to the right ASI team member, so pricing can move forward with less back-and-forth.

Aislyn can help gather:

  • Project name and location
  • Product or system information
  • Drawings and specification documents
  • Panel quantities or takeoff details
  • CAD/BIM files
  • Bid timing and project requirements
  • Contact information for the right project stakeholders

Once the intake is complete, Aislyn routes the information to the appropriate ASI Product Specialist for review, follow-up, and next steps.

Email Aislyn: sales@asi-sd.co
Call Aislyn directly: 858-925-5454
Or call ASI: 858-679-9760 and select Option 1

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General Support

Not sure whether your question belongs with Brian, Aislyn, or a specific ASI Product Specialist?

Start with ASI’s main support line. This is the best option for general questions, routing help, or anything that does not clearly fall under technical support or bid support.

Call ASI: 858-679-9760

From there, you can choose the option that best fits your request:

  • Option 1: Aislyn, AI Bid Support
  • Option 2: Brian, AI Technical Support
  • Press 0: Operator

Whether you need help finding the right contact, asking a general question, or getting routed to the right next step, ASI’s team can help point you in the right direction.

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How it Works

Choose Your Support Path

Call Brian for technical questions, Aislyn for quote or bid support, or ASI’s main line for general help.

Share What You Need

Ask your question, describe your project, or provide the details needed to get the request started.

Get the Right Follow-Up

Your request is summarized and routed to the right ASI team member for review, confirmation, and next steps.

Built For The Way You Work

ASI Support is designed to help every role across the project, from early design through installation and beyond.



Architects & Designers

Get product insights, application guidance, and technical clarity early in the design process.

Contractors & Installers

Get help with field questions, installation guidance, system compatibility, bid coordination, and project-specific requirements.

Owners & Developers

Get routed to the right ASI team member for product questions, project planning, performance requirements, and next steps.

Anyone Working With ASI

If you need help and are not sure where to start, ASI Support is the easiest first step.

Have Questions?

ASI Support is a streamlined support experience designed to help customers get technical guidance, quote support, and access to the right ASI team member faster.

 

Brian and Aislyn are ASI’s AI-powered customer experience agents.

Brian supports technical questions related to products, systems, approvals, installation, and project requirements.

Aislyn supports quote and bid intake by gathering project information and routing RFQ details to the right ASI Product Specialist.

 

No. While the system is built to handle detailed technical questions, it also supports general inquiries such as contact information, process questions, and routing to the appropriate ASI team.

Contact Brian when you have technical questions related to product selection, code compliance, DSA or HCAI/OSHPD requirements, installation, structural considerations, system compatibility, testing, or early budgetary guidance.

Contact Aislyn when you are ready to begin a quote or bid request. Aislyn can help gather project details, drawings, quantities, CAD/BIM files, and specification documents, then route the request to the right ASI team member.

No. Brian and Aislyn help gather information, provide initial support, and route requests. Formal pricing, product recommendations, and project-specific confirmations are handled by ASI Product Specialists.

Yes. Brian and Aislyn are an addition to ASI’s customer support, not a replacement for the ASI team. You can always contact your Product Specialist directly, submit a website form, or call ASI’s corporate office at 858-679-9760. Press 0 for the operator.

Brian, AI Technical Support: 858-504-6911

Aislyn, AI Bid Support: 858-925-5454 or sales@asi-sd.co

Main ASI Line: 858-679-9760

Option 1: Aislyn, AI Bid Support

Option 2: Brian, AI Technical Support

Press 0: Operator